Career Acceleration Strategies and Skills

Communication Skills

When Leaders Don’t Get Feedback

When Leaders Don't Get Feedback

This week the Starbucks coffee chain began encouraging its baristas to write the words “Race Together” on cups to get its customers talking about race. If you think this is an incredibly good idea, to have your coffee server proactively go out of their way to begin a conversation about social justice and race relations, then this article won’t really make sense to you.

Because on virtually every reasonable level, it is a very, very bad idea. I could walk you through the specifics of how this idea is bad marketing, bad customer experience, bad for business and yes, actually bad for race relations. But I am more interested in how such a bad idea gets the enthusiastic endorsement of the CEO, someone who you think would be much smarter than this. Read more

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The Holy Grail of Effective Communication

The Holy Grail of Effective Communication

For more than 20 years I have been helping organizations and individuals improve their communication effectiveness in both professional and personal settings. I have developed and delivered training on a wide variety of communication topics: presentation skills, high-impact writing, active listening, understanding communication styles, speaking with clarity and brevity, how to have “tough” conversations about difficult topics…and the list goes on.

On occasion during a workshop someone will ask me to identify the most important communication skill – usually this means they have become overwhelmed by too much information and feel they cannot assimilate all of the communication skills, habits and techniques being delivered – so they want to know… what is the ONE technique they should definitely learn. Read more

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Strategies for Successful Interviewing

Strategies for Successful Interviewing

The job interview is a brief, but crucial, component of the employment process.  If you are thinking of re-entering the working world after a hiatus or starting to look for a new opportunity after a long tenure with your current firm, it’s wise to brush up on what to expect during an interview.

Especially if the position you’re interviewing for involves managing a large office and juggling numerous administrative responsibilities, the ability to present yourself well and inspire confidence is critical. By taking note of these key interview strategies, you can make the best possible impression and land the position you seek. Read more

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